Refund policy

At Official Cerave, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Once your return request is approved and the product is received and inspected, a refund or replacement will be processed within 7 business days.

For return or refund assistance, please contact our customer support team with your order details and clear photos of the issue.

Official Cerave reserves the right to refuse returns that do not meet the above conditions.